BB&T is the latest bank to be hit by widespread outages to ATMs and digital platforms due to technical problems.
As of Friday afternoon, BB&T’s online and mobile banking were unavailable to consumers, according to a spokesman for the Winston-Salem, N.C., company. BB&T’s ATMs and automated telephone services had also experienced outages, but both were restored on Friday, the $216 billion-asset company said in a
BB&T cited “an equipment malfunction in one our data centers” as the cause of the outage. “At this time, we have no reason to believe this issue is related to cybersecurity,” said Brian Davis, a bank spokesman.
BB&T will keep most of its branches open two hours longer on Friday and Saturday to help consumers affected by the outage, Davis said.
BB&T first acknowledged the problem on Thursday, the Charlotte Observer reported.
Other large banks have dealt with technical outages recently. A glitch caused JPMorgan Chase’s website to
Wells Fargo acknowledged on Thursday that some customers were having
Last week, some
In January, Capital One Financial
BB&T told customers on Friday that they can still use their bank-issued debit, credit and prepaid cards. If customers incur fees due to the outage “we will waive or reimburse those fees,” Davis said.
Still, consumers have fired off angry tweets because of problems caused by the outage. “You claim to ‘hear’ our frustrations yet you don’t address that which we are frustrated about. Shame on you,” one customer
BB&T said some customers’ online information will not be immediately updated on Friday afternoon. “We expect those balances and transactions to become current later today,” Davis said.
