BB&T (BBT) will close a call center in Roanoke, Va., affecting about 140 employees.
The $176 billion-asset company will close the center in the summer of 2015, the Roanoke Times reported, citing a BB&T spokesman. BB&T will attempt to reassign all the workers to other positions within the company.
BB&T's cost-cutting move comes as
Like other banks, BB&T is closing low-performing branches; it
Most of the employees at the call center work in "a client contact capacity," said Brian Davis, a BB&T spokesman.
"Our hope is that the long lead time will allow our associates more time to make better decisions regarding their employment," Davis said.
BB&T will offer severance and outplacement services to employees who are still working at the call center when it closes, he said.