A tangle of student loan policy changes can confuse borrowers but is an opportunity for banks and fintechs.
The pause on repaying federal student loans is set to
There is approximately $1.7 trillion in outstanding student loan debt in the U.S., a number that has steadily risen over time, according to data from the Federal Reserve Bank of St. Louis. Reducing an individual’s balance would
“Banks are looking more actively at how they can get ahead of this,” said Will Sealy, co-founder and CEO of Summer, a company that partners with financial institutions to help their customers navigate student debt. “A lot of people think student loan payments are paused, so people are not paying attention, but we’re seeing extraordinarily high engagement because borrowers know repayments will come due soon.”
KeyCorp in Cleveland bought the fintech GradFin, an online advisory company that helps borrowers understand their repayment, refinancing and forgiveness options, in May, to deepen its financial wellness offerings.
“The confusion when people who have not made student loan payments for well over two years are suddenly told, ‘You have to start making those payments again’ is going to be unprecedented,” said Aaron Smith, cofounder of Savi, which partners with organizations to help its users reduce student debt and enroll in suitable programs.
While borrowers are getting a breather from payments, that is a prime time to help them navigate the complexities of forgiveness. Smith said Savi has been focusing on programs like Public Student Loan Forgiveness, or PSLF, which dissolves remaining balances for government and nonprofit employees once they meet a set of conditions, because people can take advantage of those right now while payments are paused.
Helping borrowers navigate the nuances is particularly important because those eligible may not realize they have been receiving credit toward forgiveness during the pandemic even while pausing their payments. The PSLF program is also letting borrowers receive credit for payments who previously didn’t qualify under a limited waiver that expires at the end of October. In addition, the Department of Education said in April that borrowers could submit a request for reconsideration, or a government review of whether their account was handled appropriately under various laws and requirements.
One example of a bank entering this space is the $181.2 billion-asset Key, which now owns GradFin.
Jamie Warder, head of digital banking at KeyBank, was drawn to GradFin’s personalized service that helps clients figure out the best solution for their loan situation, including forgiveness. At the heart of this service is a free phone call with a GradFin student loan consultant. KeyBank will make this available to all customers, including those of
Although the phone consultation is free, GradFin could be a source of revenue for Key. It charges a fee to navigate customers through various repayment, refinancing or forgiveness applications beyond the initial phone call, and collects placement fees from financial institutions and lenders that refinance a loan that was referred to them by GradFin. “There are also opportunities to create great trust that we are taking care of our members’ financial needs, and because of that, they will want to do more business with us,” said Warder. “There is value-add in there that we think will lead to more loyalty and business over time.”
Even as the government makes it easier for people to qualify for breaks on their student loan debt, Warder still foresees demand for a service that breaks down these options for borrowers. As there are changes to student loans and forgiveness programs, “it’s confusing,” Warder said. “If you’re a borrower, getting good quality information and someone to help you make the right choices is an area that will see more demand over time, not less.”
Health care, home improvement, cannabis, gaming and college students are among the areas banks are targeting with the help of innovative tools.
Fifth Third Bancorp in Cincinnati once had a standalone app called
Summer is behind the student loan assistance features in Credit Karma’s app, which were announced in March. Borrowers can weigh monthly payment estimates and potential trade-offs if they went with a government income-driven repayment (IDR) plan and start the application from the app. Summer is also in talks with an application programming interface company that works with small and midsize financial institutions to support their websites and apps.
Candidly, which rebranded from FutureFuel.io in June after the company acquired a marketplace for education financing, works directly with Chime and MoneyLion, among others, helping customers strategize their student loan payments and forgiveness options. It
Chipper, a direct-to-consumer app that helps people reduce student debt, currently guides users to the optimal repayment plan, helps them figure out eligibility for loan forgiveness and lets them round up transactions to the nearest dollar, with the difference going toward debt payment.
Tony Aguilar, CEO of Chipper, says the company is starting to explore the possibility of working with banks. At the same time, he is embellishing Chipper with more features. A credit monitoring tool is in the works — capitalizing on the idea that people who benefit from Fresh Start once payments resume will see their credit scores rise — as is cash-back rewards, which will make additional dents in loan balances.
The pauses in loan repayments have not tamped down demand.
Recent announcements about changes to student loan policies or extensions “have been great for us,” said Aguilar. “We get a lot of traffic because people are more interested to see if they qualify.”