Bank of America is continuing its expansion into major markets in the country’s heartland.
It announced Thursday that it has opened its first retail branch in Indianapolis. Later this month the company will also open several smaller, high-tech branches where customers can talk with bankers over private video conference lines.
“Opening these locations in Indianapolis is a natural outgrowth of our goal to serve our clients where they are,” Andy Crask, B of A’s Indianapolis market president, said in a press release.
B of A serves about 128,000 customers in the city, mostly focused on commercial banking and wealth management.
The bank,
The move into Indianapolis follows the same playbook B of A has used to
In Indianapolis, B of A opened a full-service branch downtown, in the recently
The expansion strategy highlights B of A’s ongoing effort to revamp branch banking into a digital experience for tech-savvy customers.
The locations
The digital-focused branches also include interactive walls with information about retail products, as well as a “gesture-based” device that will provide virtual tours, according to the release.