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In a milestone for our annual reputation survey, eight regional banks achieved 'excellent' scores, partly because of a renewed focus on doing what's best for the customer, even at the expense of their bottom lines. Big banks lost some of the momentum they had, but none remain in the 'weak' zone.
June 25 -
Its credibility damaged by shoddy lending and questionable accounting, the Birmingham, Ala., company rebuilt its reputation by putting customers and communities first.
June 25 -
Doing the right thing by customers like giving them a day to replenish accounts they have overdrawn crimps profits in the short term, but ultimately leads to higher retention rates, says David Clifton, Huntington's chief customer and marketing officer.
June 25 -
Ally Bank has worked to capitalize on what other banks were doing wrong in retail ever since it launched. Now its newly departed CEO offers some advice to her fellow bankers on how they can do better.
June 25 -
Any company with committed leadership can deliver experiences that create value for customers, colleagues and shareholders, if they adopt these management practices, write Robert Schiff and Victor Liu.
June 25
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Leaders at financial institutions said borrower demand should pick back up, if slowly, following Tuesday's vote.
4h ago -
The Consumer Financial Protection Bureau will soon have to defend its interpretive buy now/pay later rule in court following an industry advocacy group lawsuit. Here's what's at stake.
5h ago -
Potential new Senate Finance Committee Chair Sen. Mike Crapo, R-Idaho, has suggested a potential workaround to offset the cost of extending the Tax Cuts and Jobs Act.
7h ago -
Few banks are listening to what their customers are saying on Reddit, but the site can help them spot customer complaints and develop content that dispels misinformation.
8h ago -
Sens. Elizabeth Warren and John Hickenlooper say recent data suggests there is "no need for restrictive interest rates" and easier monetary policy is necessary to lower housing costs.
8h ago -
Multiple lenders filled leadership roles across the country, including National Bankshares in Virginia, while Peoples Financial in Pennsylvania said its CEO would step down.
8h ago