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In a milestone for our annual reputation survey, eight regional banks achieved 'excellent' scores, partly because of a renewed focus on doing what's best for the customer, even at the expense of their bottom lines. Big banks lost some of the momentum they had, but none remain in the 'weak' zone.
June 25 -
Its credibility damaged by shoddy lending and questionable accounting, the Birmingham, Ala., company rebuilt its reputation by putting customers and communities first.
June 25 -
Doing the right thing by customers like giving them a day to replenish accounts they have overdrawn crimps profits in the short term, but ultimately leads to higher retention rates, says David Clifton, Huntington's chief customer and marketing officer.
June 25 -
Ally Bank has worked to capitalize on what other banks were doing wrong in retail ever since it launched. Now its newly departed CEO offers some advice to her fellow bankers on how they can do better.
June 25 -
Any company with committed leadership can deliver experiences that create value for customers, colleagues and shareholders, if they adopt these management practices, write Robert Schiff and Victor Liu.
June 25
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The Suffolk, Virginia-based bank has agreed to pay more than $200 million for Old Point Financial in Hampton. It announced the deal just two days after its previous acquisition closed.
11h ago -
President Trump's tariffs on imported vehicles threaten to drive up auto prices at a time when more car owners are already drifting into delinquency on their loans.
April 3 -
Fears of a recession intensified after President Trump unveiled his plan to impose a minimum 10% tariff on all U.S. imports, and the KBW Nasdaq Bank Index tumbled by nearly 10%.
April 3 -
The federal Small Business Investment Company program has seen a spike in interest since a new rule incentivizing support for early stage companies took effect in 2023. Now there is growing political support for ways to further bolster the program.
April 3 -
The Consumer Financial Protection Bureau said in a court filing that it will repropose a rule requiring lenders to report small-business loan data, citing legal challenges.
April 3 -
Employees are using ChatGPT without telling their managers and the IT team. That's not necessarily a bad thing.
April 3