American Banker November-December 2022

Banker of the Year: Ally Financial's Jeffrey Brown

Brown has been with the online lender almost since it was spun off from General Motors, helping it broaden its product offerings and take a stand on overdraft fees. Now he must help Ally confront a looming recession.

Savarese was drawn to a career in the financial services industry after witnessing firsthand how economic stability can improve the lives of others. She then spent 17 successful years running the Massachusetts mutual.

Entrepreneurs often call fees a drawback of their current financial institution, according to research from Arizent. Banks should focus on developing long-term relationships with these customers, rather than charging for every service, experts say.

Ninety institutions made American Banker's 10th annual list of the Best Banks to Work For. Here are insights about communication, leadership, culture and more from executives at this year's honorees.

Bank of America, JPMorgan Chase and other institutions — including more than two-thirds of honorees that made the Best Banks to Work For — show no let-up in their commitment to add transitioning service personnel. In fact, they're expanding their reach to include military spouses.

Highly acquisitive banks that pack on assets without sacrificing employee morale pepper American Banker's annual Best Banks to Work For rankings.

Large banks are catching up to regionals and nontraditional institutions in overall reputation scores, but regional banks are winning when it comes to innovation.

Wall Street reporting has left Main Street behind and you, dear banker, should be concerned. A new book, "The Future of Business Journalism," explains why.