Readers debate the merits of activist pressure on bank business, discuss the Trump administration's influence on the CFPB, consider Wells Fargo CEO Tim Sloan's performance before Congress and more.
"This is good. The firms involved get to decide whether or not the influence groups have a point and their reputation is what is at risk. If the public has a compelling case and bankers turn a deaf ear, then it is congress who should take action. It is never appropriate for a regulator, however well intentioned, to pick winners and losers."
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"While I agree that banks as private companies have the right to bow to popular sentiment, I am troubled by the increasing inclination toward mob rule in our society. Banks should be mindful that for every outraged mob that marches in front of their headquarters, another equally active group will likely hold the opposite opinion. Maybe a better policy for banks would be to simply serve any legally operating business equitably and leave the virtue signaling to Congress and Hollywood."
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"I don't know that under the pressure of a congressional interrogation, field examiners would be able to answer Rep. Porter's APR question off the top of their heads. Their first thought would be, "Where is APRWin?" Then they might think about taking out a pencil and paper, or iPhone calculator, to do some cipherin', as Jethro Bodine used to say to Uncle Jed. Ms. Kraninger's ability to answer such a petty and wonky question means nothing. Where is Alan Dombrow when you need him?"
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"If people are invested in and valued for their insights and contributions, potential is optimized. As a leader in 2019, you can't just focus on the competition and the bottom line; developing a larger group of evangelists who love what they do is never a bad thing. When you help people grow, your business grows!"
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"The mere staffing of the CFPB is a waste of money."
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"Fintechs have done an excellent job of marketing themselves to small businesses, positioning themselves as leader of technology in a way that small business owners — usually reliant on eCommerce — find appealing. As someone who advocates for credit unions among my own small business clients (and anyone else who will listen), I can see how well fintechs have branded themselves as THE competition against the Big Banks in a way credit unions haven't."
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"While I'm not fan of WF, the OCC and CFPB were too slow and too lenient with WF. And, how did the Board think it was OK to permit incentives without checks and balances? Did you read that WF had an MRA from 2009 related to complaint management that was uncorrected and the OCC rolled into the 2016 consent order? My regulators (and my Board) would ask for my resignation if I had an MRA that was seven years old! Wow!"
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