Six technology C-suite changes at banks, fintechs in August

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A community bank and a credit union each appointed chief technology officers this month. Truist, the eight-largest bank in the U.S., grabbed a chief information officer from Wells Fargo. On the fintech front, a global payments company found a new chief digital officer after its first, hired a year ago, announced his departure.

Here are the six biggest new hires of the month in banking, payments and fintech:

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Neighbors Federal Credit Union replaces retiring CIO with CTO

Eric Starkey is stepping into the role of chief technology officer at Neighbors Federal Credit Union in Baton Rouge, Louisiana. He succeeds Steve Schexnayder, who is retiring as chief information officer of the $1.4 billion-asset credit union.

Neighbors announced this change on Aug. 2.

Starkey previously served as chief information officer at Louisiana Federal Credit Union where he led projects such as modernizing information systems, installing interactive teller machines and devising best practices for information security.

"Eric comes to us with a wealth of experience in information technology across a variety of industries," said Steve Webb, Neighbors' president and CEO, in a press release.
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LendingPoint CEO has a history with the company

Online loan origination and servicing platform LendingPoint named Shawn Stone as its new CEO on Aug. 7.

Stone's relationship with LendingPoint dates back to his days as CEO of Renovate America; LendingPoint was one of Renovate America's lending partners for customers seeking financing for home improvement projects. (Renovate America filed for bankruptcy in December 2020.) He also spent time as a senior adviser for Bayview Asset Management, an investment management firm focused on mortgage and consumer credit, and more than 20 years total at home loan servicer Mr. Cooper.

"I am honored to join LendingPoint," Stone said in a press release. "I previously had the opportunity to work with LendingPoint as a lending partner and was impressed with their fintech lending platform, customer-centric culture and operational excellence."

Stone took over from interim Chief Executive Mark Lorimer, who had been in the role since Tom Burnside stepped down in December.
Truist Financial Ahead Of Earnings Figures
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Truist’s next chief information officer started out as an engineer

Steve Hagerman will start as Truist Financial's CIO on Oct. 28 after five years with Wells Fargo, most recently as the bank's CIO for consumer technology. Previously, Hagerman held senior leadership positions at JPMorgan Chase and served in the U.S. Marine Corps.

"I'm delighted to welcome Steve Hagerman to Truist as chief information officer," Chairman and CEO Bill Rogers said in an Aug. 8 press release. "Steve has deep experience serving clients, inspiring teams, and driving business results through technology innovation and modernization."

Hagerman has 22 years of experience in financial services and started as a senior systems engineer for LexisNexis in 1999. At Truist, he will lead the enterprise technology team, shaping and executing a strategic vision for the bank's technology future, including key areas like data and analytics, AI, information security and technology transformation.

"I'm thrilled to join a company that is built on purpose-driven performance," Hagerman said. "Truist's commitment to caring for clients and inspiring communities is a differentiator in the industry. I'm looking forward to working with the enterprise technology team to deliver capabilities that empower the business and deliver premiere service to clients."
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New TAB Bank CIO helped lead tech strategy at Zions

Tami Fisher has joined TAB Bank's executive leadership team as CIO after a stint as Zions Bancorporation's director of technology strategy and governance. Fisher helped lead a three-year technology transformation at Zions.

"We are thrilled to welcome Tami Fisher to the TAB Bank team," CEO Austin Strong said in an Aug. 8 press release. "Tami has a proven track record of aligning teams toward common objectives through her analytical skills and strategic vision. Tami's innovative approach and team-building expertise will be invaluable as TAB Bank continues to advance our technology initiatives, enabling us to provide bold financial solutions that empower and uplift our customers."

Fisher began her career in the branch networks of First Security Bank and Washington Mutual Bank. In 2006, she joined Zions, where she worked in payment processing and back-office operations for bank and treasury functions.
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Capital City Bank appoints its first chief technology officer

Lynne Jensen has been promoted from IT network manager at Capital City Bank to its chief technology officer. It is a newly created position at the bank.

As CTO, Jensen will oversee product development, cybersecurity, application architecture, artificial intelligence platforms, infrastructure management, budgeting, operational efficiency, and more for the Tallahassee, Florida-based bank. Her technology experience has spanned almost 30 years and includes stints as a network engineer at the Florida House of Representatives and information technology leadership roles at WebMD.

"Lynne's promotion reinforces our continuing commitment to technological advancement and expansion," said Bill Smith, chairman, president and CEO of the $4.2 billion-asset Capital City, in an Aug. 13 press release.
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MoneyGram hires second chief digital officer a year after creating the position

MoneyGram named Josh Gordon-Blake as its new chief digital officer on Aug. 26. The global money-transfer company first created this position in April 2023.

"We're excited to … utilize his breadth of experience to fast-track the growth of our modern fintech platform and suite of digital products and services," MoneyGram CEO Alex Holmes said in a press release. Gordon-Blake previously co-founded money-transfer business Pangea, which was acquired in 2021.

Gordon-Blake is tasked with the global expansion of MoneyGram Online, the website and app that lets users send and receive money around the world, pay bills online or trade cryptocurrency. He will oversee the Dallas company's core remittance services, cryptocurrency integration and new product launches.

"Coming from a fully digital organization, I was impressed in my conversations with MoneyGram by the remarkable progress they've made in their digital business and their push into direct-to-consumer channels," Gordon-Blake wrote in an email to American Banker. "Additionally, as a private organization, we can be incredibly agile."

Seth Ross was MoneyGram's first chief digital officer. In June, Ross wrote on LinkedIn, "I have learned a ton from my time here, and I'm grateful for the privilege of working alongside this hardworking and talented team."

He added that he planned to take time off over the summer to recharge and would advise several startups during that time, as well as "working on giving back to the local LA FinTech community (more on this soon!)."
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