20 banks with the best reputation among customers

The top five banks in our annual ranking have an average reputation score among customers of 84.1 in 2023.

While many saw their score fall in the wake of the banking crisis earlier this year, some increased their score over the previous year, with one seeing a rise of 3.9%.

Scroll through to see which banks are in the top 20 and how they fared in 2023, and read more about the bank reputation rankings and what happened to banks this year here.

Source: RepTrak

American Banker_banks with the best reputation among customers_Synovus Bank_20.jpg
American Banker_banks with the best reputation among customers_Webster Bank_19.jpg
American Banker_banks with the best reputation among customers_Capital One_18.jpg
American Banker_banks with the best reputation among customers_Western Alliance Bank_17.jpg
American Banker_banks with the best reputation among customers_Zions Bank_16.jpg
American Banker_banks with the best reputation among customers_Truist Bank_15.jpg
American Banker_banks with the best reputation among customers_BMO_14.jpg
American Banker_banks with the best reputation among customers_CullenFrost Bankers_13.jpg
American Banker_banks with the best reputation among customers_Regions_12.jpg
American Banker_banks with the best reputation among customers_BankUnited _11.jpg
American Banker_banks with the best reputation among customers_Citizens Bank_10.jpg
American Banker_banks with the best reputation among customers_Chase_9.jpg
American Banker_banks with the best reputation among customers_New York Community Bank_8.jpg
American Banker_banks with the best reputation among customers_U.S. Bank_7.jpg
American Banker_banks with the best reputation among customers_Ally Bank_6.jpg
American Banker_banks with the best reputation among customers_East West Bank_5.jpg
American Banker_banks with the best reputation among customers_Discover Bank_4.jpg
American Banker_banks with the best reputation among customers_Chime_3.jpg
American Banker_banks with the best reputation among customers_TD Bank_2.jpg
American Banker_banks with the best reputation among customers_USAA Bank_1.jpg
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