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The customer and employee experience go hand-in-hand at financial institutions. In fact, according to research conducted by American Banker, three-quarters of banking professionals largely agree that customer experiences shape the way work happens at their organization. Laurén Robbins To, VP Financial Services at ServiceNow, sits down with Janet King, VP Research at American Banker, to share how top organizations are overcoming workflow barriers and forging paths to unparalleled customer experiences. Join us live on November 20th at TIME to gain insight on:
- How the employee experience plays a role in driving desired customer experience outcomes
- Where banks should focus to reduce complexity and create a more seamless employee experience
- The risk and reward balance when it comes to leveraging emerging technologies such as AI
