The COVID-19 pandemic has radically changed consumers’ attitudes and behaviors toward money and payments. In fact, while the payments industry was already on a steady march to transformation, the crisis significantly accelerated the adoption of some digital payment technologies — and has eliminated long-standing resistance to others. At the center of this change - innovation in digital technologies - innovation that has not only provided an advantage to fintechs and technology-driven startups but has provided new customer engagement opportunities for traditional banks and financial players as well.
FAST FORWARD will examine the future of financial services with a keen focus on the new consumer and new tech. With consumer expectations evolving, the financial services industry will need to harness new technologies to transform and grow at scale and speed — all while meeting the rising needs of the customer. By prioritizing customer expectations and experiences, senior leaders will explore how organizations can capitalize on the digital transformation using new technologies and strategies.
