Consumer banking
The traditional community bank model of "being local and providing good service" no longer provides an competitive edge in a world dominated by online banking, according to Douglas Kennedy, CEO of Peapack-Gladstone.
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Yolande Piazza explains Citi Fintech's unique process for getting customer feedback on new apps. She also talks about overcoming the challenges of innovating inside a large company like Citigroup and winning over those who are resistant to change.
October 10 -
Cathy Bessant of Bank of America talks about the "nobility" of banking and how it helps change people's lives for the better.
October 6
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Theodora Lau, director of market innovation at AARP, says financial companies and fintechs should consider the over-50 crowd in their app designs.
September 26 -
Beneficial Bank in Philadelphia intends to be an early adopter of Apple’s Face ID.
September 19 -
In the coming year, bankers in Puerto Rico will need to keep an eye on how steep cuts in government spending will affect the island’s consumers, says José Rafael Fernández, CEO of OFG Bancorp.
August 29 -
Two small banks recently announced plans to ditch their holding companies, but more could be on the way, says KBW CEO Tom Michaud. A big reason why is that regulators haven't gone far enough in "harmonizing their approach" to oversight, he said.
August 14 -
At a time when many banks struggle to win over millennials, Ally Bank appears to be bringing them in: more than 60% of new customers are millennials. President Diane Morais explains how the bank is getting the attention of a younger generation. One popular product: debit controls.
August 8 -
The CEO of Keefe, Bruyette & Woods, a top matchmaker for bank mergers, explains why large banks will soon return to dealmaking after a long absence, the case for starting new banks and the enduring value of branches.
July 18 -
Dr. Dan Geller, behavioral economist and author of "Money Anxiety," explains why Americans are more stressed about money than ever before and how fear affects their decisions about financial products and banks.
June 27
