Opinions

Specialized large language models should be harnessed to help financial institutions identify and halt fraudulent activity. The best model would involve regulator-approved pooling of anonymized customer data.

Financial services companies must incorporate digital, technical and cognitive empathy into the way they think about delivering their products in a digitized future.

False transaction disputes and other individual-level financial fraud cost the industry billions. It's time to join forces and even the odds.

The Consumer Financial Protection Bureau needs to do more to enhance security while making it easier for consumers to share data.

The agency's rule represents real progress, but applying it to more kinds of accounts and making other common-sense changes would increase its already significant benefits to consumers.

An investor in early stage fintech startups weighs in on the breakthrough technologies that will transform the relationships between banks and fintechs.

With dominant industry personalities suddenly swept offstage, the evolving rules and regulations that will dictate the industry's future will be in the spotlight.

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience.

The biggest banks need to get creative about the kinds of products and services they offer, and their efforts to attract a broader customer base.

Artificial intelligence promises to replace a large percentage of entry-level analysts, call center workers and others, while leaving most senior managers untouched.