Therese Henry

Senior director

Therese Henry is a senior director at FICO.

Customer experience

To be truly digital, account openings must be multichannel

Wherever they are, customers should be able to access their application and resume the process at a later time, says FICO's Therese Henry.

By Therese Henry

February 22
Digital payments

Digital account openings are more than nice to have

The consumer mindset has shifted to favoring online services, which are now viewed as essential for public health and safety, says FICO's Therese Henry.

By Therese Henry

February 11