-
AI agents can help route tasks and make decisions along the way, but a human in the loop will still be needed to ensure effectiveness.
November 7 -
As firms rush to roll out viable use cases, developing an effective internal governance structure is key, companies said at Money 20/20.
October 31 -
As more companies tout gen AI offerings, regulators are closely watching to see if what they say matches what they do.
October 14 -
As banks deploy AI to cut costs, some face pressure to define long-term value, Finovate speakers said this week.
September 11 -
Investing in data governance, compliance and staffing appropriately can help manage the risks of offering banking as a service, experts say.
July 29 -
The regulator's education arm compared consumers' reactions to financial information after being told it was generated by AI versus a human.
June 20 -
The bank plans to use artificial intelligence to make recommendations based not just on transaction analysis, but on shopper intent and behavioral data.
May 23 -
From internal operations to conversational interfaces for clients, bank executives are bullish on the potential for efficiency gains.
April 11 -
Like many of its peers, the bank is evolving its virtual assistant to be more personalized and to incorporate a large language model, but it's not quite ready to turn on customer-facing generative AI.
March 14 -
In tests run by Corporate Insight, generative AI-based bots like OpenAI's ChatGPT and Google's Bard generally answer questions better than banks' virtual assistants do.
November 9
