Priya D. Bajoria is senior vice president of financial services at Publicis Sapient. She has extensive experience in industry transformation, utilizing digital technologies and innovation with a background in consulting and investment banking.
Variables unique to the past year, such as the effect of government stimulus, are not fully considered in typical credit scores. For a more complete picture, the industry should accelerate a digital transformation in scoring models.
With fewer people allowed inside branches, banks have to capitalize on those limited in-person interactions by offering experts on financial literacy and mobile banking.