Artificial intelligence

Sherry Comes, managing director in conversational AI at Deloitte Consulting, says banking in the future will take place through a home, car or phone speaker.

The technology has become controversial for its potential for bias. Notre Dame professor Kevin Bowyer explains what his studies of this issue have found.

Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant.

Cathy Bessant, Bank of America’s chief operations and technology officer, offers her takeaways from the first meeting of the Council on the Responsible Use of Artificial Intelligence. She also shares some challenges banks are facing with cyberattacks and data encryption.

Rich Baich, Wells Fargo's security chief and newly appointed security advisor to the White House, shares attack types he’s worried about and top defenses.

Most people who won't tell another human being they're broke, but they will tell a chatbot, said Patrick Kelly, assistant vice president for digital product development at USAA.

Michelle Moore, head of digital banking at Bank of America, explains the top use case for the virtual assistant so far.