Artificial intelligence
Bankers show a lot of interest in advanced AI, as well as a daunting list of challenges, according to American Banker's innovation readiness survey.
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As financial institutions increasingly rely on artificial intelligence for anti-money-laundering and fraud detection, they face challenges in meeting regulators' demands for complete transparency and documentation.
October 25 -
After scrambling to launch bots in the early pandemic, banks including Fifth Third and KeyBank are taking the time to thoughtfully design intelligent digital assistants with better navigation and seamless handoffs to human agents.
October 19
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There are good reasons to be skeptical in the face of predictions of a revolution in banking led by generative artificial intelligence.
October 19 -
How to use, govern and adopt AI were some of the main themes from the Monday event.
October 17 -
AB - TechnologyOn JPMorgan Chase's third-quarter earnings call, CEO Jamie Dimon debated with Wells Fargo Securities analyst Mike Mayo over whether recent advances in AI present an advantage to traditional banks or to their challengers.
October 16 -
The fintech Brex is among a growing market of companies using generative artificial intelligence to simplify how employee trips are managed.
October 11 -
A recent survey of financial institutions found that for smaller banks and credit unions, customer experience is once again a top priority and among all banks, the interest in advanced AI is higher than ever.
October 4 -
The fintech, a partner of OpenAI, is also a provider to several developers of emerging artificial intelligence.
October 4 -
U.S. Bancorp and Truist picked literal names for their virtual assistants to avoid confusing customers, while Fifth Third and Regions created characters called "Jeanie" and "Reggie" to put clients at ease. Other companies are trying to split the difference.
October 3
