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Customer satisfaction falls at digital banks, J.D. Power says

Depositors are still flocking to online-only banking platforms offered by companies such as Ally, Capital One and Discover. But overall customer satisfaction took a "statistically significant" drop, according to a new J.D. Power report.

By Catherine Leffert

May 9
Web Seminar Advancing digital maturity in community & regional financial institutions

Based on 2024 research conducted by Emerald Research Group, Jim Marous, and Alkami, featuring insights from over 215 financial institution decision-makers across the U.S. with assets of at least $200M. These insights led to the production of The Digital Sales & Service Maturity Model Report and Assessment.

Sponsor Content from Alkami
Harness the value of your transactional data to drive financial primacy

Get the most from an untapped source: customer transaction data. Learn how you can harness it with AI-based models to drive engagement, increase customer satisfaction and boost deposits and loans. Personalization is just the start of amplifying business impact; learn why you can also provide customers with relevant information that supports their financial wellness.

Partner Insights from Personetics Technologies
Payments

FedNow could be that rare tech innovation whose results match the hype

FedNow emerges as a key component of our industry's digital transformation, filling the void in our payment infrastructure and paving the way for a new era of banking.

By Naseer Nasim

April 18
Protect your organization from emerging voice security threats

How to put robocalls, malicious calls, fraud and spoofing behind you: Help restore brand trust so your calls get answered. Learn how you can improve call answer rates and improve connections with customers--and boost efficiency--with the help of some easy-to-use tools.

Partner Insights from Verizon
White Paper Reduce digital friction. Boost your revenue.

Today's customers choose banks that offer easier digital experiences. Here's how to ensure they choose yours.

Sponsor Content from Glia
Unlock the value of your data and drive efficiencies with Iron Mountain InSight

See how Iron Mountain InSight® Digital Experience Platform (DXP) provides actionable business insights and predictive analytics through Machine Learning (ML) -based classification of a company's physical and digital information.

Partner Insights from Iron Mountain
Web Seminar Customer experience challenges: Unleashing automation solutions for banks

In retail banking, growing your services shouldn't mean wrestling with outdated technology, providing disjointed experiences for your customers, and friction prone processes.

Sponsor Content from Appian
Credit cards

Amex bolsters digital design to boost customer satisfaction

As American Express has evolved with new products, its largest digital design team is rethinking how to finesse online and mobile design with the customer at the forefront.

By Miriam Cross

April 9
White Paper Unlock New Revenue Streams through Next Generation Financial Product Management

In today's dynamic industry landscape, financial institutions must shift toward a culture of innovation in a bid for new sources of revenue and growth. The traditional, tried-and-true business models are showing cracks. Understanding what can propel innovation initiatives can significantly improve overall performance.

Sponsor Content from FintechOS

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