Four Banks Test-Drive Video Tellers at the Drive-Through

May 1, 2014 8:00 AM

Drive-through banking is evolving. Pneumatic tubes are getting sucked away. In their place videoconferencing gear is popping up to assists self-service customers. The machines enable bank employees who are miles away to focus on the busiest locations while reducing costs system-wide. Following is a look at four banks that are testing next-gen drive-thrus.

(Image: Thinkstock)

FirstCapital Bank of Texas

In a community where people work around the clock, FirstCapital Bank of Texas is offering 24-hour video teller service five days a week. The bank is promoting the service to its own employees as a way to allow customers to "bank during your hours not the bankers' hours."

BBVA

BBVA has rolled out videoconferencing devices at its Texas drive-throughs in a partnership with Wincor Nixdorf. They can act as standard ATMs or include video service features.

BofA

Bank of America has been testing video-enabled ATMs at a few drive-up locations and within its branches. The bank calls the kiosks "teller assist," and consumers can use them to connect with English or Spanish-speaking employees. Customers can use the machines as standard ATMs or for Skype-like chats.

PCSB Bank

Putnam County Savings Bank (PCSB), a family-owned community bank in Iowa, has deployed NCR's interactive video tech at three drive-up locations. The machines have enabled it to lengthen the hours when tellers are on duty.

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