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You might expect Manolo Sanchez, the CEO of BBVA Compass, to renounce traditional branches since his bank is spending $117 million on the online-only startup Simple. But he joined other senior bank executives in defending the branch as "still relevant."
March 14
American Banker held its Retail Banking 2014 conference in Orlando, FL this week. Speakers included Manolo Sanchez, CEO of BBVA Compass, Catherine Bessant, global technology and operations executive at Bank of America, Bruce Van Saun, CEO of RBS Citizens and Santander CMO Kathy Klinger, who spoke during a newly-added BankThink Live segment.
Here, in tweets, are a few of the conferences takeaways.
#branchoptimization track has been consistently standing room only today at #RB14
Dan Latimore (@DanLatimore) March 13, 2014
It's not Branch versus Digital, but digitizing all channels including branch #RB14
Chris Skinner (@Chris_Skinner) March 13, 2014
"When you take care of the customer, good things happen," RBS Citizens CEO says there's a long way to go to regain customer trust #RB14
Allison Ross (@allisonsross) March 13, 2014
Manalo Sanchez of BBVA Compass says "Reinvent retail banking or non banking competitors will!" Great takeaway at #RB14
Scott Draeger (@scottdraeger) March 12, 2014
BBVA's Sanchez reaffirms that @simple will run @simple . #RB14
Jeanine Skowronski (@JeanineSko) March 12, 2014
Beautifully simple concept: "If your please your customers the revenue will follow" - Ron Secrist, Capital One #rb14
Tracy G White (@TracyGWhite) March 13, 2014
Apple, PayPal, Amazon will be the payment leaders in 18 months, we'll have to try to remain relevant: Brice Mindrum, America First CU #RB14
Penny Crosman (@pennycrosman) March 13, 2014
"Bitcoin this year became one of those topics banks could no longer ignore."- @richmelville @ #RB14 . Primer for banks: http://t.co/SCroaVxPBj
Maria Aspan (@mariaaspan) March 12, 2014
Yep, he did. Fascinating thought: #bitcoin as an answer to mismanaged economies, misguided policies, sheer corruption. #RB14 @JuanLlanos
Heather Landy (@HeatherLandy) March 12, 2014
@Santander tapped 300 customers, 300 prospects, 300 employees to shape the US Santander before new launch #RB14 -nice research!
Dan Latimore (@DanLatimore) March 13, 2014
RT #BofA s Bessant on innovation: Important to put best version of new capability into market, rather than rush to be 1st and be wrong #RB14
Kris Kovacs (@ManagementBytes) March 13, 2014
"For the first time in history, consumers are ahead of banks in terms of technology". @cajunbanker at #RB14 #rb14
Jim Marous (@JimMarous) March 13, 2014
#RB14 "Omni-Channel" becoming the Miss America version of "World Peace" here ... "I personally believe that US Americans .. Omni-Channel!!!"
chris fleischer (@ccfleischer) March 13, 2014
Banks must get away from product/channel conflict @PNCVWallet #RB14
Katie Weathers (@Katie_Weathers) March 14, 2014
Armin Ajami reminding bankers that consumers are comparing the mobile banking app to other digital apps. Not bank app to bank app #RB14
Beth Merle (@smileymerle) March 13, 2014
Howle from #Citi says the bank that gets digital right will steal market share quickly. #RB14
Jim Marous (@JimMarous) March 14, 2014
Jeanine Skowronski is the deputy editor of BankThink. You can contact her at
